• How do I get my hair back into good condition?

Hair should be cut every 5-8 weeks, depending on rate of hair growth. Good hair does not end in the salon, a good home hair regime is key to maintaining healthy hair too. Products that contain Argan Oil are great for the hair, adding nourishment and reducing frizz. If you use a lot of heated tools, it is essential to use styling products that have heat protection that is up to 230⁰ and UV barrier. Conditioning masks are highly recommended, adding vitamins and minerals to the hair and in some products re-bonding the hair internally. 

• How often should I wash my hair?

Hair should be washed every 2-3 days.

• How do I prevent colour fade?

My top tip is to always use a surface conditioner every time you wash your hair and a deep conditioning masque once a week. This closes the hair cuticles, reducing colour fade. As we all know heated styling equipment can damage the hair with constant use. By using a heat defence spray will limit this dramatically by not damaging the internal/external structure of the hair, holding those colour molecules in place!

• How often do I need my regrowth colour done?

Regrowth application of colour should be carried out every 6-8 weeks, depending on hair growth.

• How often do I need foils done?

Ideally this service should be carried out every 10-12 weeks; depending on hair growth. I do recommend to clients alternating their ‘full head’ foils with ‘½ head’ foils each time. This prevents colour build up and maintaining good healthy hair.

• Do I need to wash my hair prior to a bridal trial?

Yes. You need to wash and condition your hair the night before or morning of service. I do recommend a Sulphate Free shampoo and conditioner to be used. I also recommend hair to be blow-dried smooth from root to tip with a boar bristled brush or paddle brush for smoothness (no straighteners).

• Should I bring images with me on hair/makeup trial?

It is always a good idea to bring images along with you on your trial. This gives your stylist a good idea of what the client likes/dislikes. I also recommend images of your own application of makeup as this shows how light/heavy your natural makeup look is.

• Why does my hair always drop when styled?

Hairsprays and certain shine sprays are good for reducing the amount of humidity absorbed into the hair, reducing hair from collapse!

• When do I need to book a hair/makeup trial?

Usually I recommend 6- 8 weeks beforehand. This gives you adequate time for any alterations that may need to be made beforehand. 

Hair/makeup Consultations:

♦A trial/consultation with myself will be held at my place of work, which is in Deal, Kent. This venue is excellent for space for group bookings and has a wide range of equipment! If this is difficult for you, we can discuss alternative arrangements.

♦Bridal /hair ‘in-salon’ consultations are not carried out on Sundays or Bank Holidays.

♦Bridal hair & makeup trials will not be booked of the month of December.

♦All tools and equipment are fully sterilised prior/during and after each consultation  carried out by Lee Ann.

♦If a technical service of which chemicals are applied to a client’s skin, a patch test is required 24-48hours prior to service. If a client declines a patch test, this service will be declined.

♦In a rare occasion that an infection/infestation is noticed on the hair or scalp  during consultation, a client’s service will be postponed seeking medical advice or treatment by a phasician. 

♦Any person/s seeking a technical service under the age of 16year will need to seek parental consent.

♦A single client supplement of £40 will be added to weekend weddings of May-Oct. £25 will be off-peak times.

Client Responsibilities:

♦Any products that are supplied by the client; Lee Ann Grevatt will not take any responsibility for process/outcome.

♦Lee Ann (L.A.Styling) must be made aware of any allergies or medication that a client has during consultation; in this case a patch or strand test may be required or alternative products may be used. This is extremally important as this could affect the service.

♦If in the rare occasion that an infection is noticed; a client’s hair/makeup service will not proceed. This must be made aware before a client’s service has taken place.

**The client agree’s to release Lee Ann Grevatt (L.A.Styling) from any liability of any skin/scalp complications due to allergic reaction.**

Travel:

♦When traveling to a venue, the first 10miles are included in an appointment. For distancinces over this will be an addition of 45p per mile.

♦Parking/public transport/congestion/Toll charge or Dart charges will be payable to the client.

Payment Requirements:

In-Salon Services:

♦Any ‘In- salon services’ must be paid on the day by Cash, BAC’s, or Card.

♦In rare occasions, some services may need a small depost,this will be discussed on booking.

Bridal/Special Occasion Hair & Makeup

♦Bridal/special occasion hair or makeup consultations must be paid on the day  by Card, Bac’s, or cash.

♦A non-refundable deposit of 20% for wedding day hair/ or makeup service is needed to secure your appointment. This must be paid up to 7 days from the date of consultation. Failior to make payment will result in your appointment being terminated.  

♦A wedding day balance, (less deposit) must be paid 1 month before the set date, if payment is not made the booking will be terminated.   

♦Any bookings made 4 weeks prior to your special day; 100% of  payment is required which must be paid on consultation.

‘No-Shows’ or Cancellation:

In Salon bookings & Bridal/Special Occasion

In Salon bookings:

♦If in the unlikely event an appointment is a ‘no-show’ or a client cancels 24 hours prior to an appointment and cannot be re-filled,100% payment of service may be required. This would be down to Lee Ann’s discretion.

Bridal/Speacial Occation

Cancellations by myself due to ill health, act of God, personal emergency, a client will receive a 100% full refund. If this occurs, I will try to find an alternative hair/makeup artist to carry out your service. They will be given a detailed brief of requirements and any additional procducts to fulfil this service.

♦Any cancelations made by client, payments alreadymade will not be refunded.      

♦If a booking is cancelled 4 weeks prior to wedding/special occasion; 30% of the invoice will need to be paid.

If a cancellation by the client is made 7 days prior to service, 100% of invoice is to be paid.

♦Lee Ann (L.A.Styling) is more than welcome to make adjustments to numbers of a bridal partys. If an individual cancels up to 4 weeks prior to wedding date, 30% surcharge will added to original invoice.

♦If additional person/s are added to a trial/wedding day, please inform Lee Ann as soon as possible. This is to make sure adequate tools/equipment and timings are taken into account.

Sundays/Bankholiday Weddings/Special Occation:

♦£50 surcharge for Sundays/Bank Holidays Bookings

£30 Out of hours (Before 7.30am)

Images:

♦Prior to service, Lee Ann (L.A.Styling) may ask clients if photo images can be taken of client’s hair/makeup looks to build her portfolio and social media platforms. If you do not wish this to happen, please make this aware to her.

Business Insurance & Liabilities:

♦Lee Ann Grevatt (L.A.Styling) has full public liability insurance by a reputable broker.

♦Any hair/makeup artist brough into assist Leeann (L.A.Styling), will have the relevant insurance.

♦Lee Ann Grevatt (L.A.Styling) is not liable for any suppliers that are recommended to clients.

Wedding Insurance:

It is encouraged that brides obtain a wedding insurance.

Since March 2020, hair and makeup services have had to uptake more strenuous health and safety guidelines due to COVID-19. Additional steps have been taken to protect the wellbeing of myself and client regarding close contact services and how they are carried out. Health and safety have always been my upmost top priority within this industry but at the same time providing the most professional and enjoyable salon experience with me.

Covid-19 ‘In-Salon Guidelines’:

♦If you or a member of your family feel un-well or have recently exspirenced any cold/flu/covid-19 symptoms, please phone to reschedule your appointment.

♦Face covering should be worn prior to entering the salon and during your visit, unless exempt for medical reasons.

♦Your temperate will be taken on arrival and hand sanitiser will be supplied to you.

♦Client’s personal items to be kept at a minimum, essential items only.

♦Please come alone unless you need personal assistance.

♦All cutting services will require hair to be washed at the salon prior to service.

♦Full PPE will be worn by myself.

♦Cold drinks will be dispensed in a disposable cup.

♦Social distancing of 2 metres is in place: safeguarding yourself and others.

♦Cash payments are welcome but encourage card/bacs payments.

♦All tools, equipment and work areas are fully sterilised before/during and after each client.

♦Perspex screens have been placed at the basin area and reception to prevent cross- contamination.

Covid-19 ‘On location’ Hair & Makeup Services:

♦When working on location all the sterilisation/PPE guidelines will always be maintained.  To keep social distancing; only myself and one other person (the client) is to be present in my work area at any given time.

♦Additional time must be considered on booking for sterilisation of work area, change of PPE after each client and to prepare for the next.